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Terms of Service
Our aim at e-webweaver is to provide the best service we can to our customers, to help us achieve this goal we have set out the following terms of service.
It is your responsibility to ensure that you are up to date with all of our terms and conditions. We will however, notify you of any prominent changes to our terms that we feel you need to be made aware of.
Content:
All services provided by e-webweaver may be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United Kingdom (or any other country) law is prohibited. This includes, but is not limited to: copyrighted material, material that is threatening or obscene, material that is "adult only" content, or material protected by trade secrets and other statue. The subscriber agrees to indemnify and hold harmless e-webweaver from any claims resulting from the use of the service which damages the subscriber or any other party.
Adult Material:
Pornography is prohibited on our web servers. This includes sexual content, or direct links to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to our servers or any other server on the Internet. Links to such materials are also prohibited. e-webweaver will be the sole arbiter as to what constitutes a violation of this policy.
Examples of non-acceptable content or links:
- Proxy Scripts
- IRC Scripts
- Anonymizer
- Torrent Trackers
- Chat Room Scripts
- Hypermail
- HiveMail and similar email provisioning scripts
- phpShell and similar command execution scripts
Background-running Programs:
We do not allow the use of background-running programs, including, but not limited to, IRC bots, eggdrop, BitchX, XiRCON, warez sites and any other program that interferes with normal server operation. e-webweaver will be the sole arbiter of what constitutes a violation of this policy.
Scripts:
You are free to use any scripts you wish provided they do not affect the normal operations of the server and they are not mentioned specifically below.
Scripts that are commonly known for causing server disruption include large cgi-based message forums, auctions, banner exchanges and chat rooms. In the event a script affecting server performance we reserve the right to disable the effecting script/account prior to notifying the customer.
Intellectual Property Rights:
Material accessible to you through e-webweaver‘s Services may be subject to protection under United Kingdom (or any other country) copyright laws, or laws protecting trademarks, trade secrets or proprietary information. Except when expressly permitted by the owner of such rights, you must not use the e-webweaver Service in a manner that would infringe, violate, dilute or misappropriate any such rights, with respect to any material, which you access or receive through the e-webweaver Network. If you use a domain name in connection with our service or similar service, you must not use that domain name in violation of any trademark, service mark, or similar rights of any third party.
Network Security:
Customers may not use the e-webweaver Network with an attempt to circumvent user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for the customer, logging into a server or account the customer is not expressly authorized to access, password cracking, probing the security of other networks in search of weakness, or violation of any other organization's security policy.
Customers may not attempt to interfere or deny service to any user, host, or network. This includes, but is not limited to, flooding, mail bombing, or other deliberate attempts to overload or crash a host or network. We will cooperate fully with investigations of violations of systems or network security at other sites, including co-operating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate system or network security may incur criminal or civil liability.
Defamation:
Defamatory speech distributed over the Internet can result in civil liability for the defamer.
Refusal of Service:
e-webweaver reserves the right at its sole discretion to refuse or cancel service. Violation of any of e-webweaver‘s Rules and Regulations could result in a warning, suspension, or possible account termination. Accounts terminated due to policy violations will not be refunded. Free domains which have been granted for customers paying annually are released to the customer at the end of there hosting period. Domains terminated due to policy violations will not be released to the customer.
Spam Or Unsolicited Email:
You must not use the e-webweaver Network for the sending of spam, flames, mail bombs, or unsolicited email messages. Your domain may not be referenced as originator, intermediary, or reply-to address in any of the above. This prohibition extends to the sending of unsolicited mass mailings from another service that in any way implicates web sites hosted e-webweaver Network
A message is considered unsolicited if it is posted in violation of a newsgroup charter or if it is sent to a recipient who has not requested or invited the message. For purposes of this provision, merely making one's email address accessible to the public will not constitute a request or invitation to receive messages.
If you are found to have spammed we reserve the right to disable your account without warning. e-webweaver reserves the right to determine what violates this policy. As such, any violation may result in cancellation of services without refund.
Abuse:
Any attempts to undermine, slander, libel, threaten, or cause harm to a e-webweaver server, customer, employee, or the company directly is strictly prohibited and is grounds for immediate termination without refund. In addition, we will pursue all attempts to the fullest extent of the law.
Indemnity:
You shall indemnify us and keep us indemnified and hold us harmless from and against any breach by you of these terms of business and any claim brought against us by a third party resulting from the provision of services by us to you and your use of the services and the server including, without limitation, all claims, actions, proceedings, losses, liabilities, damages, costs, expenses (including reasonable legal costs and expenses), howsoever suffered or incurred by us in consequences of your breach or non-observance of any of the terms of this agreement.
Billing Account:
You are assigned a billing account upon becoming a e-webweaver customer. It’s important that you keep the information accurate up to date, providing false information is grounds for account suspension/termination.
Service Renewal:
All services will automatically renew using your chosen payment method on the due date unless a prior cancellation request has been submitted through the helpdesk. Telephone cancellation requests are not accepted. If a service has been renewed and no cancellation has been received no refund is due for any services paid.
Cancelling your Account:
To cancel your account you must contact the billing department though the helpdesk at least 48 hours before the invoice due date, you will need provide your username and password for security purposes. We will confirm your cancellation and any future billing will cease. We do not issue refunds for any unused time on your service should you choose to cancel your service before your billing date.
Changing a domain names DNS to another provider or transferring a domain away from e-webweaver does not constitute a cancellation request. A cancellation request must be submitted to our helpdesk and we will then confirm the cancellation date back to you.
Refunds Policy:
Domain registration/renewal fees are non-refundable, there are no exceptions to this.
SSL certificates and setup fees (where applicable) are non-refundable under any circumstances.
We do not offer any kind of "money back" guarantee.
Domain Expiry and Redemption Fee's:
Before a domain expires you will be reminded to renew your domain by email to the address within your billing account. On the date a domain expires it will be taken offline and you will have 30 days to contact us to renew the domain name at our regular renewal rates.
After 30 days have passed from the expiry date, the domain will enter what’s called a "redemption period" and to renew the domain at this stage will cost £120 - this is a cost charged by the registry and passed on to you by us. After another 30 to 90 days from expiry have passed, the domain is released to the public so anyone can re-register your domain and you will lose it.
Late Payment:
All invoices must be paid on or before its assigned due date. e-webweaver will attempt to automatically re-bill your chosen payment method when your invoice becomes due.
If your account becomes overdue then e-webweaver may, at its sole discretion, charge a additional fee of £2.00. If your account becomes overdue by more than 3 weeks or your chosen payment method is declined, your account may be suspended or terminated at the sole discretion of e-webweaver. e-webweaver may, at its sole discretion, charge a fee of £20.00 to reinstate a suspended/terminated account.
In the event of a cheque payment being returned to e-webweaver for insufficient funds a service charge of £20 will be charged to your account.
When payment is declined from your chosen payment method we will continue to attempt to take payment until a cancellation request is submitted by the customer.
It’s important that you keep the email address held in your billing account current; this is where all billing emails are sent including renewal invoices.
Disclaimer:
e-webweaver will not be responsible for any damages your business may suffer. e-webweaver makes no warranties of any kind, expressed or implied for services we provide. e-webweaver disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by e-webweaver and its employees. e-webweaver makes no "uptime" guarantees.
e-webweaver perform backups of hosting accounts on a regular basis however they come with no guarantee. e-webweaver can accept no responsibility for any loss of data or consequences arising from this. e-webweaver always advises clients to back up their site data regularly for their own protection.
e-webweaver furthermore expects that its customers who provide hosting services (resellers) to others will ensure its customers fully comply with all applicable laws concerning the privacy of online communications and any other policy of e-webweaver. A customer's failure to comply with those laws will violate this policy.
If a customer provides hosting services (resellers) to others and decides to cancel their reseller hosting account with e-webweaver then e-webweaver will not be responsible for maintaining hosting for the resellers customers.
All communications (emails, verbal or written) are between e-webweaver and the client. These communications are private and are therefore not to be shared with any other parties.
This agreement is made between the customer (as specified in the customer details section when placing your order) and e-webweaver. If you are purchasing hosting on behalf of another party please ensure you specify the account owners details in the customer details section. e-webweaver will only be able to communicate with regards to the account with the registered customer and not a third-party.
e-webweaver wishes to emphasize that in accepting services, customers indemnify e-webweaver for the violation of any law or e-webweaver policy, that results in loss to e-webweaver or the bringing of any claim against e-webweaver. This means that if e-webweaver is sued because of activities of the customer that violate any law, or this policy, the customer will pay any damages awarded against e-webweaver, plus costs and reasonable legal fees. Failure to comply with any of our terms & conditions will result in grounds for immediate account termination. e-webweaver reserves the right to change, edit, or update the policies contained in this document at any time for any reason without notice.
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