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The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

Articles

500 Internal Server Error
This error is common with CGI scripts. Here are some common configuration mistakes that can...
Views: 163

Can I use mod_rewrite?
Yes, mod_rewrite is enabled across our web servers.
Views: 165

Do you provide SSH/Telnet access?
Sorry but we do not provide SSH access with our shared hosting/ reseller account. If you...
Views: 160

Give access to AWSTATS without giving access to cPanel
If you manage websites for your customers you may want to give them access to the...
Views: 220

How can I disable directory browsing?
You can disable directory browsing from your cPanel control panel using the "Index...
Views: 165

How do I access my Shared SSL?
You don't need to upload your files anywhere different, you just need to call your exiting...
Views: 166

How do I change my cPanel password?
Login to your cPanel and choose "Change Password". You'll be prompted for both...
Views: 158

How do I force all visitors to use the www. of the domain?
To force all website visitors to use the www. part of the domain in the URL (useful for...
Views: 177

How do I setup secure webspace and the SSL certificate?
To use SSL encryption on your website you will need two things:1. SSL certificateFor SSL...
Views: 165

I have forgotten my account details, what should I do?
If you have forgotten your account details please open a support ticket, we will ask you a...
Views: 158

I have not received my account activation email
All account activation emails are sent out within 30 minutes of ordering. If you have not...
Views: 155

I think my site is down.
If you think that your site or server is down please give at least 10 minutes before...
Views: 167

Web Hosting Glossary
Below are some commonly used terms which have various meanings applicable to web...
Views: 203

What are the directories already in my webspace?
The "www" directory is simply a shortcut to the "public_html" directory...
Views: 152

What is the path to my web directory and other utilities?
The path to your web directory is: /home/username/public_htmlReplace "username"...
Views: 164

Where should I upload my files and webpages?
All of your website files should be put into the "public_html" directory in your...
Views: 161

Why am I getting a 406 Not Acceptable error
A "406 Not Acceptable" error is shown when a website, script or application has...
Views: 178